Delivery & Returns Policy

Delivery Information

The exact delivery dates available for your order will depend on the item purchased, delivery address and time you place the order. You will be shown a list of available services to pick from during the checkout process.

Whilst every effort is made to deliver your items at the fastest times possible, we do not have control over the postal services especially for addresses outside The United Kingdom.

We will provide a tracking number for a posted item (if available), which buyers can use to track item or in correspondence with the postal service.

We will make every effort to dispatch small items within 3-7 working days of payments being cleared (Except for Our Suits Which are all made to order – made to order suits will take 30-45 Days from Date We receive your measurements)

PLEASE NOTE THAT OUR SUITS ARE CAREFULLY HANDMADE TO ORDER AND WILL TAKE 30-45 DAYS FOR PRODUCTION AND DELIVERY. WE WILL DISPATCH BY DHL NEXT DAY AS SOON AS IT’S FINISHED.

We’ve made it easier!

If there’s no one at home when we deliver, in most cases we can leave items with a neighbour or in a safe place upon request.

If so, we’ll ask for special delivery instructions during checkout.

We’ll also leave a card to let you know where we’ve left your items.

Returns Policy

We do hope that you will be pleased with your purchase.  However, If for any reason you are unhappy with the Products you have received from us, then we will be happy to refund, subject to our Website Refunds & Returns Policy.   Additionally, if upon delivery of the Products you find that they are not those ordered by you or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by Email.  If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase.  In the case of damaged goods, you must retain the damaged Products and all packaging for inspection by us.  Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products within 14 working days of receipt of goods.  We will have no liability to you for any indirect loss.  Please state clearly your dispatch details in all communications to us.

You will not have any right to a refund in respect of any Product purchased on our Site which, through our interactive service, has been put together solely for you at your specific selection unless the Product is faulty or does not meet the specifications of your order. By this, we mean custom made items are not refundable. We will do our best to fix any issues that arise from your custom made item including alterations, adjustments or remakes at absolutely no cost to you.
We will not pay or reimburse you for any third party alterations cost. If an item needs altering, you will have to return it to us so our tailors can carry this out.
WE DO NOT CARRY OUT ALTERATIONS ON STANDARD SIZE ITEMS.

If you returned any items simply because you have changed your mind (Excluding Custom Made Items), you will have a refund less postage.
If an item is returned as a result of a fault from us, you will be entitled to a full refund.
WE WILL NOT REFUND TROUSERS THAT YOU’VE ASKED US TO HEM TO A SPECIFIC LENGTH.

If on a rare occasion, the management decides to refund this, we reserve the right to charge you at least £20 to cover damages.

Though we ship to most countries, customs taxes and duties are the responsibility of the buyer and are dependent on each country’s customs.

International Returns

If you need to return an item to us from outside the United Kingdom, you need to obtain an authorisation from us before you do this.

You MUST declare the item as “RETURNED GOODS” for customs purposes. Failure to do this will result in your item not being delivered and you will have no right of refund in this case.
If we have to pay a customs duty as a result of you declaring the item wrongly, you will be responsible for this customs charge in all cases. This will be debited from your refund and you will receive a refund less this amount.

We will only make a refund to the original credit card or debit card account used by you to make the online purchase. This could take up to 14 working days and is not within our control.
Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

We will only make a refund to the original credit card or debit card or PayPal account used by you to make the online purchase. This could take up to 14 working days and is not within our control.
Legal ownership of the goods will immediately revert to us if we decide to refund any such payment to you.

Exchanges

If you would like an alternative item or size, please return the unwanted item(s) use the returns form to indicate the item(s) which you would like.

We do not offer an immediate swap or exchange service for suits at this time. Because all our suits are made-to-order, we do not have ready-made items or products that can be shipped immediately in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), we will then place a new order for the replacement items. All new orders are subject to the current production period.

Please keep in mind that all suits are uniquely made to order to keep costs low for our customers. We also understand that colours on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch to help you decide.

Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.

CANCELLATION POLICY

All our items are made-to-order, including standard size items, with this in mind, please refer to our cancellation policy below:

• Unpaid orders are automatically cancelled after 12 hours.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.

If you would like to cancel your order, please email us to request cancellation.

Summary

Custom suits are made specifically to the measurements you provide. That means no one else will be able to wear that dress once it’s made. Because of this, we are unable to accept any returns on custom suits. Please double check your measurements and colour choice before ordering.

We have made every effort to display as accurately as possible the colours of our products that appear on our Site.  These cannot be guaranteed to match the colours on your screen.

We will not accept the return of any Products, which have been purchased, from any outlet other than this online Site.

The provisions of this clause do not affect your statutory rights.

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