Delivery & Returns Policy

Delivery Information

The exact delivery dates available for your order will depend on the item purchased, delivery address and time you place the order. You will be shown a list of available services to pick from during the checkout process.

Whilst every effort is made to deliver your items at the fastest times possible, we do not have control over the postal services especially for addresses outside The United Kingdom.

We will provide a tracking number for a posted item (if available), which buyers can use to track item or in correspondence with the postal service.

We will make every effort to dispatch small items within 3-7 working days of payments being cleared (Except for Our Suits Which are all made to order – made to order suits will take 30-35 Days from Date We receive your measurements)

PLEASE NOTE THAT OUR SUITS ARE CAREFULLY HANDMADE TO ORDER AND WILL TAKE 30-35 DAYS FOR PRODUCTION AND DELIVERY. WE WILL DISPATCH BY DHL NEXT DAY AS SOON AS IT’S FINISHED.

 

We’ve made it easier!

If there’s no one at home when we deliver, in most cases we can leave items with a neighbour or in a safe place.

If so, we’ll ask for special delivery instructions during checkout.

We’ll also leave a card to let you know where we’ve left your items.

 

Returns Policy

We do hope that you will be pleased with your purchase.  However, If for any reason you are unhappy with the Products you have received from us, then we will be happy to refund or exchange the same, subject to our Website Refunds & Returns Policy.   Additionally, if upon delivery of the Products you find that they are not those ordered by you or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by Email.  If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase.  In the case of damaged goods, you must retain the damaged Products and all packaging for inspection by us.  Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products within 30 days of receipt of goods.  We will have no liability to you for any indirect loss.  Please state clearly your dispatch details in all communications to us.

You will not have any right to a refund in respect of any Product purchased on our Site which, through our interactive service, has been put together solely for you at your specific selection unless the Product is faulty or does not meet the specifications of your order. By this, we mean custom made items are not refundable. We will do our best to fix any issues that arise from your custom made item including alterations, adjustments or remakes at absolutely no cost to you.

If you returned any items simply because you have changed your mind (Excluding Custom Made Items), you will have a full refund of the cost of the item.
If an item is returned as a result of a fault from us, you will be entitled to a full refund.

WE WILL NOT REFUND TROUSERS THAT YOU’VE ASKED US TO HEM TO A SPECIFIC LENGTH.

Though we ship to most countries, customs taxes and duties are the responsibility of the buyer and are dependent on each country’s customs.

We will only make a refund to the original credit card or debit card account used by you to make the online purchase. This could take up to 14 working days and is not within our control.
Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

We have made every effort to display as accurately as possible the colours of our products that appear on our Site.  These cannot be guaranteed to match the colours on your screen.

We will not accept the return of any Products, which have been purchased, from any outlet other than this online Site.

The provisions of this clause do not affect your statutory rights.

 

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Trousers Size Guide

YOUR EXACT WAIST MEASUREMENT3133353739414342
TROUSER SIZE TO ORDER2830323436384042
TROUSER SIZE SPECIFICS
Waist Circumference29.531.533.535.537.539.541.543.5
Hip Circumference - Slim Fit35.53739414344.547
Hip Circumference - Regular Fit3638404244464850
Hip Circumference - Loose Fit36.6394143454749
Hem Circumference - Slim Fit1515.5161616.51717.65
Hem Circumference - Regular Fit15.1215.6216.1216.6217.1217.6218.1218.62
Hem Circumference - Loose Fit15.251616.5171818.2518.65
Inseam Length36 UNHEMMED 36 UNHEMMED 36 UNHEMMED 36 UNHEMMED 36 UNHEMMED 36 UNHEMMED 36 UNHEMMED 31

Waistcoats Size Guide

YOUR CHEST MEASUREMENT3436384042444648
WAISTCOAT SIZE TO ORDERTO FIT CHEST 34TO FIT CHEST 36TO FIT CHEST 38TO FIT CHEST 40TO FIT CHEST 42TO FIT CHEST 44TO FIT CHEST 46TO FIT CHEST 48
WAISTCOAT SIZE SPECIFICS
Chest Circumference3537394143454749
Stomach Circumference343638.540.542.544.54749
Back Length - Regular232323.524242424.524.5

Please note that this is for Regular Length Waistcoats.

If you are 6 ft or above or have a longer torso, you might need to order a Long Waistcoat.

Jacket Size Guide

YOUR CHEST MEASUREMENT3436384042444648
JACKET SIZE TO ORDERTO FIT CHEST 34TO FIT CHEST 36TO FIT CHEST 38TO FIT CHEST 40TO FIT CHEST 42TO FIT CHEST 44TO FIT CHEST 46TO FIT CHEST 48
JACKET SIZE SPECIFICS
Chest Circumference3638404244464850
Stomach Circumference3234363840424446
Shoulder1717.51818.51919.52020.5
Back Length28.6228.8729.1229.3729.6229.8730.1230.37

Jacket Sleeve Length Guide

JACKET SIZETO FIT CHEST 34TO FIT CHEST 36TO FIT CHEST 38TO FIT CHEST 40TO FIT CHEST 42TO FIT CHEST 44TO FIT CHEST 46TO FIT CHEST 48
Short23.8723.87242424.2524.3724.7525
Regular24.6224.7524.87252525.2525.3725.5
LongN/A25.5262626.526.6226.7526.87