The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order confirmation if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as incorrect pricing.
Our prices include VAT but exclude delivery costs, which will be added to the total amount due before completion of your order and as set out in our Delivery Terms.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.
Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures so that where a Product’s correct price is less than our stated price, we will charge the lower amount when sending you an order confirmation. If a Product’s correct price is higher than the price stated on our Site, or we are no longer able to supply a particular Product for some reason, we will contact you by e-mail to advise you and/or to obtain your confirmation that the amended price is acceptable.
Payment for all Products must be by credit or debit card and those accepted by us are those listed on our website on the date when your order is placed. We will not charge your credit or debit card until we send you an order confirmation.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or for any reason does not authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.
WorldPay may also verify your details before accepting your payment.
All our items are made-to-order, including standard size items, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 12 hours.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.
If you would like to cancel your order, please email us to request cancellation.