- Terms & Conditions
This website www.jennisandwarmann.uk (“the Site”) is owned and operated by JENNIS & WARMANN LTD (“us”, “our” or “we”).
This document is only available in English.
The following constitutes a legal agreement between a user (“you”) and us with respect to our website service, the terms of which are set out below. By checking the box when placing an order and indicating your acceptance of these Terms and Conditions, you represent that (i) you have read, understood and agree to be bound by this Agreement and (ii) you are at least 18 years old, either entering into this Agreement for yourself or entering into it on behalf of your child or a child in your legal care. If you are a parent or guardian entering this Agreement for the benefit of your child, please be aware that you are fully responsible for his or her use of this Site, including all legal liability that he or she may incur. Each registration is for a single user only. We do not permit you to share your name with any other person nor with multiple users on a network. If you do not agree to (or cannot comply with) any of these terms and conditions, do not check the acceptance box and do not attempt to access the Site.
Our Site is established to enable you to choose and purchase products from our Site (“Products”) that we offer for sale online.
Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our Site, or to our entire Site, to users who have registered with us.
- Conditions of Purchase
2.1 Our website service permits you to purchase our Products from this Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below.
2.2 Your order constitutes an offer to us to buy a Product. After placing an order, you will receive an email from us. This email is an Order Confirmation to notify you of the fact we have received and accepted your order.
2.3 Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective.
- Interactive Services
3.1 We may from time to time provide interactive services on our Site and where we do so we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
3.2 We will do our best to assess any possible risks for users (and in particular, for minors) from third parties when they use any interactive service provided on our Site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
3.3 The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
3.4 Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
3.5 These content standards apply to any and all content, which you contribute (€œContributions€) to any interactive services on our Site.
3.6 You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
3.7 Contributions must:
3.7.1 Be accurate (where they state facts).
3.7.2 Be genuinely held (where they state opinions).
3.7.3 Comply with applicable law in the United Kingdom and in any country from which they are posted.
3.8 Contributions must not:
3.8.1 Contain any material which is defamatory of any person.
3.8.2 Contain any material which is obscene, offensive, hateful or inflammatory.
3.8.3 Promote sexually explicit material.
3.8.4 Promote violence and/or Terrorism of any kind or form.
3.8.5 Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
3.8.6 Infringe any copyright, database right or trade mark of any other person.
3.8.7 Be likely to deceive any person.
3.8.8 Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
3.8.9 Promote any illegal activity.
3.8.10 Be threatening, abuse or invade another€™s privacy, or cause annoyance, inconvenience or needless anxiety.
3.8.11 Be likely to harass, upset, embarrass alarm or annoy any other person.
3.8.12 Be used to impersonate any person or to misrepresent your identity or affiliation with any person.
3.8.13 Give the impression that they emanate from us if this is not the case.
3.8.14 Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
SUSPENSION AND TERMINATION
3.9.1 We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our Site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
126.96.36.199 Immediate, temporary or permanent withdrawal of your right to use our Site.
188.8.131.52 Issue of a warning to you.
184.108.40.206 Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
220.127.116.11 Further legal action against you.
18.104.22.168 Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
3.10 We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
3.11 As a provider of content to the Site for any Products whether such content is in the form of text, graphics, photographs or any other form of content you CONFIRM AND WARRANT that:-
3.11.1 all Intellectual Property uploaded by you to the Site is your property or property that is licensed to you under an express written agreement, which entitles you to upload the Intellectual Property to the Site;
3.11.2 your Intellectual Property does not and will not infringe the Intellectual Property rights or any other rights of any person or entity;
3.11.3 your Intellectual Property will not be defamatory, vulgar, seditious, offensive, indecent, obscene, pornographic, abusive, false, misleading, discriminatory, racist, illegal, potentially libellous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, or likely to encourage the same or to bring the Site or our name into disrepute. We are the sole arbiters of whether or not your Intellectual Property falls into any of these categories;
3.11.4 your Intellectual Property will not breach any applicable law whether criminal or civil nor will it give rise to the commission of a wrongful act of any sort;
3.11.5 your Intellectual Property will not be technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);
3.11.6 you will not permit any advertising or sponsorship on the Site; and
3.11.7 you will only use the Site for the purposes referred to in this Agreement and will not access the Site or use information gathered from it to send unsolicited emails.
- Price and Payment
4.1 The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order confirmation if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as incorrect pricing.
4.2 Our prices include VAT but exclude delivery costs, which will be added to the total amount due before completion of your order and as set out in our Delivery Terms.
4.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.
4.4 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures so that where a Product’s correct price is less than our stated price, we will charge the lower amount when sending you an order confirmation. If a Product’s correct price is higher than the price stated on our Site, or we are no longer able to supply a particular Product for some reason, we will contact you by e-mail to advise you and/or to obtain your confirmation that the amended price is acceptable.
4.5 Payment for all Products must be by credit or debit card and those accepted by us are those listed on our website on the date when your order is placed. We will not charge your credit or debit card until we send you an order confirmation.
4.6 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or for any reason does not authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.
- Availability and Delivery
5.1 The Products ordered by you will only be delivered to the delivery address provided by you to us.
5.2 If for any reason no one is present to receive delivery of the Products which cannot fit through a letterbox at the delivery address you have provided to us our courier will leave a calling card and/or attempt further deliveries after which the Products will be returned to us and we will retain the same pending your further instructions. Upon payment of a further delivery charge by credit card, we will arrange a further delivery to or for you.
5.3 In order for us to hand over the ordered Products upon delivery, the recipient must sign that the Products are in good condition. Thereafter, we will no longer be responsible for the actual delivery of the Products to you.
5.4 Though we ship to most countries, customs taxes and duties are the responsibility of the buyer and is dependant on each country’s customs.
6.1 The Products will be at your risk from the time we deliver them to you or the recipient designated by you.
6.2 Ownership of the Products will only pass to you when we receive full payment of all sums due for them, including delivery charges.
- Returns Policy
7.1 You will not have any right to a refund in respect of any Product purchased on our Site which, through our interactive service, has been put together solely for you at your specific selection unless the Product is faulty or does not meet the specifications of your order.
7.2 We do hope that you will be pleased with your purchase. However, If for any reason you are unhappy with the Products you have received from us, then we will be happy to refund or exchange the same, subject to our Website Refunds & Returns Policy. Additionally, if upon delivery of the Products you find that they are not those ordered by you or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by telephone on 020 8502 8661. If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged goods, you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge. We will have no liability to you for any indirect loss. Please state clearly your dispatch details in all communications to us.
7.3 We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
7.4 We have made every effort to display as accurately as possible the colours of our products that appear on our Site. These cannot be guaranteed to match the colours on your screen.
7.5 We will not accept the return of any Products, which have been purchased, from any outlet other than this online Site.
7.6 The provisions of this clause do not affect your statutory rights.
- Our Right to Change Terms and Conditions
8.1 We have the right to revise and amend these Terms and Conditions from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
8.2 You will be subject to the policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the order confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).
- Your Agreement
YOU AGREE that:-
9.1 it is your responsibility to provide accurate personal information (“Personal Data”) and to update your Personal Data as necessary to keep it accurate. You undertake that all the details you provide to us for the purpose of selling and delivering Products to you are correct and that the credit card or debit card that you propose to use is your own or that of a third party who has given you full permission and authority to use it and that you or such third party have sufficient funds to meet the costs of Products ordered. We will not store your credit card or debit card details anywhere in the Site;
9.3 it is your responsibility to maintain the confidentiality and security of your Personal Data especially your name, username and password. You will not allow others to use your name, username and password and you will notify us immediately of any unauthorised use of your name, username and password. We shall not be responsible for any losses arising out of the unauthorised use of your name, username or password and you agree to indemnify and hold us harmless, for any improper, unauthorised or illegal uses of the same.
9.4 we shall be entitled to withdraw from any purchase order made by you if the Product is inaccurately described on the Site or where obvious errors have been made;
9.5 whilst we will utilise anti-virus protections, it is your obligation to ensure that any use you make of our Site is free of any virus, Trojan horse, worm or any other items of a destructive nature. You will not hold us responsible for any damages that result from you accessing the Site (including any software or systems you use to access the Site).
9.6 you will not attempt or permit or encourage others to attempt to copy or make use of any intellectual property appearing on our Site for any commercial use or in any manner, which would constitute an infringement of our copyright.
9.7 variations in computer, browser and operation will create differences in visual layout and usability of the Site. We have given due care and attention to minimising these differences, but cannot be held responsible for specific operational differences.
- System Requirements
The computer, Internet access and system operated by you and your ability to use the same may affect your ability to purchase any Products from our Site. You acknowledge and agree that any system requirements necessary to preview, and /or view and/or purchase any Products from our Site are your responsibility.
The exact delivery dates available for your order will depend on the item purchased, delivery address and time you place the order. You will be shown a list of available services to pick from during the checkout process.
Whilst every effort is made to deliver your items at the fastest times possible, we do not have control over the postal services especially for addresses outside The United Kingdom.
We will provide a tracking number for a posted item (if available), which buyers can use to track item or in correspondence with the postal service.
We will make every effort to dispatch small items within 3-7 working days of payments being cleared (Except for Our Suits Which are all made to order – made to order suits will take 30-35 for standard sizes and 40-45 Days custom made suits, from Date We receive your measurements)
PLEASE NOTE THAT OUR SUITS ARE CAREFULLY HANDMADE TO ORDER AND WILL TAKE 30-45 DAYS FOR PRODUCTION AND DELIVERY. WE WILL DISPATCH BY DHL NEXT DAY AS SOON AS IT’S FINISHED.
We’ve made it easier!
If there’s no one at home when we deliver, in most cases we can leave items with a neighbour or in a safe place.
If so, we’ll ask for special delivery instructions during checkout.
We’ll also leave a card to let you know where we’ve left your items.
All our items are made-to-order, including standard size items, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 12 hours.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.
If you would like to cancel your order, please email us to request cancellation.
We do hope that you will be pleased with your purchase. However, If for any reason you are unhappy with the Products you have received from us, then we will be happy to refund, subject to our Website Refunds & Returns Policy. Additionally, if upon delivery of the Products you find that they are not those ordered by you or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by Email. If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged goods, you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products within 14 working days of receipt of goods. We will have no liability to you for any indirect loss. Please state clearly your dispatch details in all communications to us.
You will not have any right to a refund in respect of any Product purchased on our Site which, through our interactive service, has been put together solely for you at your specific selection unless the Product is faulty or does not meet the specifications of your order. By this, we mean custom made items are not refundable. We will do our best to fix any issues that arise from your custom made item including alterations, adjustments or remakes at absolutely no cost to you.
We will not pay or reimburse you for any third party alterations cost. If an item needs altering, you will have to return it to us so our tailors can carry this out.
WE DO NOT CARRY OUR ALTERATIONS ON STANDARD SIZE ITEMS.
If you returned any items simply because you have changed your mind (Excluding Custom Made Items), you will have a refund less postage.
If an item is returned as a result of a fault from us, you will be entitled to a full refund.
WE WILL NOT REFUND TROUSERS THAT YOU’VE ASKED US TO HEM TO A SPECIFIC LENGTH.
If on a rare occasion, the management decides to refund this, we reserve the right to charge you at least £20 to cover damages.
Though we ship to most countries, customs taxes and duties are the responsibility of the buyer and are dependent on each country’s customs.
If you need to return an item to us from outside the United Kingdom, you need to obtain an authorisation from us before you do this.
You MUST declare the item as “RETURNED GOODS” for customs purposes. Failure to do this will result in your item not being delivered and you will have no right of refund in this case.
If we have to pay a customs duty as a result of you declaring the item wrongly, you will be responsible for this customs charge in all cases. This will be debited from your refund and you will receive a refund less this amount.
We will only make a refund to the original credit card or debit card account used by you to make the online purchase. This could take up to 14 working days and is not within our control.
Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
We will only make a refund to the original credit card or debit card or PayPal account used by you to make the online purchase. This could take up to 14 working days and is not within our control.
Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
We only offer returns via our website. We do not offer an exchange service via the post.
If you would like an alternative item or size, please return the unwanted item(s) and place a new order for the item(s) which you would like. We will refund you for the returned items as per our standard policy.
We do not offer an exchange service for suits at this time. Because all suits are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
Please keep in mind that all suits are uniquely made to order to keep costs low for our customers. We also understand that colours on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch to help you decide.
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
Custom suits are made specifically to the measurements you provide. That means no one else will be able to wear that dress once it’s made. Because of this, we are unable to accept any returns on custom suits. Please double check your measurements and colour choice before ordering.
We have made every effort to display as accurately as possible the colours of our products that appear on our Site. These cannot be guaranteed to match the colours on your screen.
We will not accept the return of any Products, which have been purchased, from any outlet other than this online Site.
The provisions of this clause do not affect your statutory rights.