Caledonia Navy Wool Suit

Delivery Policy for Custom Items

Thank you for choosing our services for your custom-made items. We understand that each item is unique and requires dedicated craftsmanship, which is why our production and delivery process may take up to 30 days. This policy outlines the details of our delivery process to ensure a smooth and satisfactory experience for our valued customers.

1. Order Placement:
   a. Upon placing your order, we will provide you with an estimated delivery timeline of 30 days. This time frame includes both the manufacturing and delivery processes.
   b. We require full payment or a deposit at the time of order placement, depending on our payment policy. This ensures that production can begin promptly.
2. Production Time:
   a. The production of custom items typically takes up to 30 days. This duration allows our skilled artisans to carefully craft and customise your order to meet your specifications.
   b. During the production period, we may reach out to you for clarifications or additional information regarding your order to ensure accuracy and customer satisfaction.
3. Shipment and Delivery:
   a. Once your custom item is ready for shipment, we will notify you promptly.
   b. We will select a trusted shipping carrier to deliver your order securely to the provided shipping address.
   c. The delivery time may vary depending on your location and the chosen shipping method.
   d. We will provide you with a tracking number so that you can monitor the progress of your shipment.
   e. If you have any concerns or special delivery instructions, please inform us at the time of placing the order or as soon as possible.
4. International Deliveries:
   a. For international deliveries, additional customs duties, taxes, or fees may apply, depending on the destination country's regulations. These charges are the responsibility of the customer.
   b. We recommend that you familiarize yourself with your country's customs policies to avoid any unforeseen charges or complications.
5. Order Updates and Communication:
   a. We understand that you may be excited to receive updates on the progress of your order. Therefore, we will strive to keep you informed throughout the production and delivery process.
   b. Our customer support team will be available to address any questions or concerns you may have regarding your order. Please feel free to reach out to us via email or phone.
6. Order Modifications or Cancellations:
   a. Custom-made items are specifically crafted according to your preferences. Therefore, modifications or cancellations can only be accepted within a specified timeframe from the date of order placement. Please refer to our cancellation and modification policy for further details.
7. Returns and Refunds:
   a. Due to the unique nature of custom-made items, we cannot accept returns or offer refunds unless the product is defective or significantly deviates from the agreed specifications. Please review our returns and refunds policy for more information.

We value your patience and understanding as we strive to deliver exceptional custom-made items. If you have any further questions or require additional information, please do not hesitate to contact our customer support team. We appreciate your business and look forward to serving you.

Professional dry clean only